Operational integration
Our primary goal is to unlock business value through operational integration of AI agents.
This is where AI and agents become part of everyday work, creating measurable business impact through adoption, workflow integration, and behavior change. Carpool helps organizations accelerate this transition by activating the human systems that turn AI investment into sustained workforce behavior and business outcomes. We call this humanᴬᴵ.
Our services are designed to complement Microsoft's technology stack and partner ecosystem. Our operational AI agent integration services help AvePoint customers move from AI deployment to AI adoption and impact.
Wave 1
AI AWARENESS AND EXPERIMENTATION
Organizations begin exploring AI through individual curiosity, experimentation, and early use cases. The focus is learning what AI can do and identifying where it might create value.
Owned by IT
Wave 2
AI INFRASTRUCTURE
AND GOVERNANCE
Organizations establish the technical foundation required to scale AI safely and responsibly. Governance, security, compliance, and platform readiness become the priority.
Powered by IT
Wave 3
OPERATIONAL
INTEGRATION
AI moves beyond deployment and becomes embedded in everyday work. Organizations focus on adoption, workforce activation, and connecting AI capabilities to measurable business outcomes.
Endorsed by HR and
led by the business
Wave 4
INTELLIGENT
ECOSYSTEMS
Humans and agents operate as a coordinated system, continuously learning, adapting, and creating value together. Intelligence becomes embedded throughout the organization, creating new forms of productivity, innovation, and competitive advantage.
Partnership between leadership,
IT, HR, and the business
AvePoint and Carpool operate at adjacent and mutually reinforcing stages of the enterprise AI activation journey. AvePoint owns Wave 2, establishing the governance, security, compliance, and platform readiness that organizations need before AI can be trusted and scaled responsibly. Carpool owns Wave 3, helping those same organizations move from deployment to operational integration, activating the human systems, agents, and behavioral momentum that turn AI infrastructure investment into measurable business outcomes.
The partnership thesis is simple: Wave 2 without Wave 3 leaves value on the table, and Wave 3 without Wave 2 creates risk. Customers who invest in AvePoint's governance foundation are exactly the organizations ready for Carpool's agent activation and workforce adoption work. Together, both companies can offer enterprise customers a complete, sequential pathway from infrastructure readiness to operational AI impact, with a clear handoff, shared language, and complementary expertise at every stage.
The art of building impactful agents
Carpool helps Microsoft customers build agents that are aligned with business objectives, employee needs, and organizational priorities. Rather than prioritizing technology, we balance infrastructure with human needs, and creating measurable business impact.
Our approach is built on our proven trust transfer and influencer models—IT provides the AI foundation and infrastructure, but adoption happens when HR leaders,
HR business partners, and business leaders help employees understand how agents improve the way work gets done using their unique domain expertise.
This is a humanᴬᴵ experience designed to empower people, not replace them. By connecting Microsoft AI investments to workforce activation, we help organizations build trusted agents that elevate employee capability and accelerate business outcomes.
Engagement strategy role responsibilities
Partner
Provides strategic guidance, delivery expertise, and alignment with Microsoft's AI ecosystem and best practices.
IT leadership
Establishes the AI foundation through governance, security, platform readiness, and technical enablement.
HR leadership
Connects AI initiatives to workforce strategy, organizational priorities, and long-term people outcomes.
HR business partners
Translate AI capabilities into business relevance by identifying opportunities, engaging leaders, and supporting adoption.
Business operations
Applies agents to real-world workflows, measures impact, and scales successful outcomes across the organization.
Examples of agents
Humanᴬᴵ
Humanᴬᴵ is the belief that artificial intelligence should elevate humanity, not replace it.
Represented as "human to the power of AI," humanᴬᴵ places people at the center and positions intelligence as an amplifier of human capability, creativity, agency, and contribution. As intelligence becomes increasingly abundant, the greatest opportunity is not simply to automate work, but to unlock people potential and elevate the human condition.
At Carpool, humanᴬᴵ serves as both a philosophy and a design principle. It guides how we help organizations build environments where people and intelligent agents work together to achieve outcomes that neither could accomplish alone.
The trust transfer model
People rarely adopt change because they are instructed to. They adopt change because trusted leaders, peers, and experiences reduce uncertainty and demonstrate value.
The trust transfer Model helps organizations identify and activate the stakeholders who influence adoption, creating a pathway for trust, confidence, and behavioral momentum to spread throughout the organization. By transferring trust through existing relationships and communities, organizations can accelerate Humanᴬᴵ adoption while strengthening culture and employee engagement.
Carpool services
Jumpstart
workshops
(~3 weeks)
Accelerate your organization's Humanᴬᴵ journey with a hands-on workshop designed to align leaders, identify high-value opportunities, and build a practical roadmap for agent adoption. Participants leave with a shared vision, prioritized use cases, and a clear understanding of how intelligent agents can support business objectives and employee success.
Workshop 1: Handoff from IT, introduce sentinels, review AI infrastructure
Workshop 2: Impact architecture and agent design and function
Workshop 3: Engagement and impact
Workshop 4: Cultural evolution, scale workforce activation through people, where to start
Agent RIO
campaigns
(~12 weeks)
Demonstrate the value of AI through targeted campaigns that connect agent adoption to measurable business outcomes. Using Trust Transfer principles, we help organizations identify early wins, showcase success stories, and build the behavioral momentum required to scale adoption across teams and functions.
Targeted campaign design
Aligned to business objectives
Agent building (2-4 agents)
Built by experience and IP
Employee engagement-driven
Outcome focused
Initial engagement support
Agent impact
support
(~24 weeks)
Move beyond deployment and focus on outcomes. We help organizations measure adoption, employee engagement, business impact, and operational effectiveness to ensure agents are delivering meaningful value. Through ongoing support, reporting, and optimization, leaders gain the insights needed to guide future investment and workforce transformation.
On demand support and always on engagement SLA
Operationally predictable
Supportive of strategic initiatives
Foster institutional outcomes
Refine processes for scalability
AI activation ecosystem
Successful agent adoption requires more than technology. The agent activation ecosystem illustrates how IT, HR, business leaders, and employees each contribute to building the trust, capability, governance, and business value needed to activate intelligent agents at scale. Together, these groups help organizations move from experimentation to operational integration and prepare for the future of human + agent operating models.
Representative healthcare deployment pattern using the same proven architecture.
SharePoint knowledge agent helps answer questions.
AI sales agent grounded in the full product catalog, specs and pricing
Copilot Studio agent grounded in the engagement platform's knowledge base