Foundational Infrastructure
Infrastructure is a relationship between a company’s ecosystem and environment. It is the result of vision, strategy, and execution using the context of people, content, and measurable objectives.
Business ecosystems and environments
How ecosystems and environments differ and why they need each other
Explores how internal business ecosystems—made up of people, tools, and workflows—and business environments—like culture, identity, and economic context—interact to shape organizational performance. It argues that effective integration of AI, especially when driven by individual contributors, can transform both the ecosystem and the environment for the better. Supported by current research, it offers practical insights for leaders looking to architect more adaptive, aligned, and intelligent organizations.
Giving people a voice
Inviting employee input transformed a top-down rollout into a culture shift.
Seek to understand
Before we design, build, or implement anything we have to understand who we are talking to and learn what they care about.
Building a global learning community
Millions already rely on Learn, but creating a scalable, engaging community for pro-level users meant more than just connecting people—it required strategy, trusted experts, and meaningful interactions. By empowering passionate advocates as Learn experts and leveraging multi-channel outreach, we brought learners together in active, topic-focused micro-communities that foster real connection and growth.
Impact reporting
We turn data into stories that matter. By measuring progress against goals and translating results into clear, actionable insights, our impact reporting helps organizations understand what’s working, what’s next, and how to keep moving forward with confidence.
