The art of building impactful agents
Defining responsibilities and leveraging domain experience and trust.
Carpool helps Microsoft customers build agents that are aligned with business objectives, employee needs, and organizational priorities. Rather than prioritizing technology, we balance infrastructure with human needs, and creating measurable business impact.
Our approach is built on our proven trust transfer and influencer models—IT provides the AI foundation and infrastructure, but adoption happens when HR leaders, HR business partners, and business leaders help employees understand how agents improve the way work gets done using their unique domain expertise.
This is a humanᴬᴵ experience designed to empower people, not replace them. By connecting Microsoft AI investments to workforce activation, we help organizations build trusted agents that elevate employee capability and accelerate business outcomes.
Engagement strategy role responsibilities
Partner
Provides strategic guidance, delivery expertise, and alignment with Microsoft's AI ecosystem and best practices.
IT leadership
Establishes the AI foundation through governance, security, platform readiness, and technical enablement.
HR leadership
Connects AI initiatives to workforce strategy, organizational priorities, and long-term people outcomes.
The trust transfer framework
People rarely adopt change because they are instructed to. They adopt change because trusted leaders, peers, and experiences reduce uncertainty and demonstrate value.
The trust transfer Model helps organizations identify and activate the stakeholders who influence adoption, creating a pathway for trust, confidence, and behavioral momentum to spread throughout the organization. By transferring trust through existing relationships and communities, organizations can accelerate Humanᴬᴵ adoption while strengthening culture and employee engagement.
HR business partners
Translate AI capabilities into business relevance by identifying opportunities, engaging leaders, and supporting adoption.
Business operations
Applies agents to real-world workflows, measures impact, and scales successful outcomes across the organization.
