It’s always

about the

people.

The Microsoft + Carpool partnership has spanned the last 15 years and we have always focused on employees.

From community management and content curation to infrastructure architecture and information flow, our primary goal is still to make Microsoft its “first and best customer.”

By working in the business, doing work with the people who make goodness happen at Microsoft, we can learn firsthand how to leverage and utilize the tools Microsoft builds.

A shared vision of the future

An evolved employee experience in a modern workplace is a logical and linear step after digital transformation. Carpool has worked with a long list on internal Microsoft teams and organizations to ensure that the tools that propel the world forward are utilized as much as possible by the people who create them. We have found this is best done by allowing people to find their own value; and by

The next chapter of artificial intelligence has begun. We call our contribution to this massive shift MicroAI (or littleAI.) MicroAI is the opposite of broad sweeping AI change—it leverages modern technology at the level of the business, or where the individual employee is directly impacted. MicroAI introduces the same technological advancements in smaller, incremental bursts. Direct business impact is easier to measure, faster to adopt, and easier to understand.

Our commitment to modern work and the latest technological change waves are fundamental to our commitment to being a Microsoft partner. Our promise to our Microsoft clients, past, present and future is captured in three areas of focus: Ecosystem fluidity, the authentic employee, and a foundational solution that is uniquely Microsoft.

Ecosystem fluidity

How successfully information is created, consumed, shared, and acted upon is largely determined by the familiarity people have with the infrastructure in which they work. People, information, and infrastructure are the core variables in a communication ecosystem and must be syncopated in a way that is naturally human.

In order to sustain ecosystem fluidity, a modern workplace has to take into account all three elements when designing and managing an effective employee experience.

The authentic employee

Diversity, inclusion, equity, and belonging is weaved into everything we do at Carpool, but we feel being one’s authentic self is an organizational strategy. It connects the HR with the business and leverages the technological foundation built by IT.

An authentic employee transformation focuses on engagement and role mastery, motivation and career ownership. Being able to be an authentic employee requires a cultural transformation.

The payout is employees who feel like they belong. And people who belong typically impact a company’s bottom line positively.

Uniquely Microsoft

We are pretty sure employees Microsoft know this, but not many people who don’t work in IT know it. The Microsoft ecosystem is the only business solution that ties pretty much all an employee’s tools together in a cohesive and fluid way.

The modern work ecosystem that has been built by Microsoft makes work not just easier, but better and faster. Whether it’s the standard office suite or a biz app in Teams, traversing complex processes and operations is streamlined by Microsoft.

The world needs to know that a Frankenstein IT solution makes life harder, and who really wants that?

Our shared stories

Our relationship with the Aspire team started five years ago and has grown into a partnership that includes community management, strategy, event support, program management, and design.
Item description
Learners around the world rely on Microsoft Learn for their education, but they're not all looking for the same thing. Carpool helped the Learn team design and develop a community engagement strategy supporting the spectrum of learners.
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

More words go here
The Technical Skills Initiative (TSI) is an ongoing effort to ensure the Microsoft sales team is well educated on the latest technologies driving customer engagements.
Carpool helped support a 10,000
Item description
Item description

The Carpool process

1

Concept based on opportunity, stakeholder expectations, and corporate vision.

2

Design a solution based on insight from employees, engagement data, and industry experience.

3

Work with the right team to build the solution on time and on budget.

4

Deploy the solution and ensure it works as promised; then implement a creative campaign that engages employees.

5

Adoption and Impact make the effort worth it. When employees see the vision and the data proves it, we all win.

Carpool Services

Engagement Strategy

Employee experience analysis and planning

Technical investment utilization

Innovation development

Experience design

Brand enhancement

Campaign design

Adoption and change management

Business model design and impact analysis

Content strategy

Employee Experiences

People transformation

Employee engagement

Community management

Cultural amplification

Program management and support

Resource staffing

People journey support

Event support

Creative Production

Campaign asset creation

Video production

Web and app development

AI, ML, and predictive analytics

Presentation design

Intranet/SharePoint design, build, and support

Content creation and management

Partnership Highlights

The "Wall"

A sales community effort designed to connect US-based teams and educate them on the art and science of selling.
Silverlight / deep zoom | email
GSX

Creation of a campaign that helped transition thousands of sellers to a new platform.
Silverlight | SharePoint | email
"ComsWeave"

Software designed and developed by Carpool. A light communications layer of HTML 5 that sat on top of SharePoint and used its CMS.
SharePoint | HTML 5 | Azure
Welcome Yammer

Carpool helped Microsoft welcome Yammer by teaching employees how to use the social network.
Yammer | SharePoint | email
MSUS Intranet

The Microsoft US organization introduced a new SharePoint experience leveraging the new intranet foundation.
Azure | SharePoint | email
Infopedia

Carpool supported the change management associated with Microsoft’s new knowledge management system.
Email | SharePoint | Yammer
Windows 10 Internal Launch

Carpool hosted and supported the internal launch of Windows 10 using an open forum on Yammer.
Yammer | email
XBOX Community

The XBOX management team wanted to connect the whole organization through sharing and discussing what was going on in the Studios and around the world.
SharePoint | Yammer
Hello Teams

Just like Yammer, Carpool helped roll out Microsoft Teams internally, helping employees globally realize the benefits of a non-email dependent workflow.
Teams | Yammer | email | SharePoint
Technical Training

Working with the involve program introduced Carpool into the technical training world, where we combined creative engagement with deep technical skilling.
SharePoint | Yammer
Teams Partners

Microsoft sponsored a Microsoft Team adoption pilot that reached 25 customers with a customized engagement campaigns.
Teams | email | SharePoint
Technical Sales Training

As part of a years-long relationship with WWL, Carpool supported a very successful rollout of a technical training initiatve across the US region.
SharePoint | Podcast | Teams
MCAPS Start

Carpool introduced Yammer to the Tech Ready, and Ready events. The global audience was able to precipitate in a social experience during lock down.
Viva Engage | email | Teams
Microsoft Learn Community

Microsoft Learn launched a community experience to support the millions of learners utilizing the experience monthly. Carpool help define and manage the community.
Learn | Teams | SharePoint
Aspire

The Microsoft Aspire is a community of new hires who look to the program for valuable resources and insights as they navigate the Microsoft world.
Teams | SharePoint | Viva Engage