Always on agent support

The opportunity

Aspire supports thousands of early-career employees each year through a global community focused on connection, learning, and professional growth. As the program expanded, there was an opportunity to make community knowledge, training resources, events, and program guidance more accessible and easier to navigate.

The challenge

Community members often needed to search across multiple SharePoint sites, documents, and communication channels to find the information they needed. Aspire required a scalable way to connect participants with trusted knowledge while maintaining a high-quality employee experience.

The result

Carpool partnered with Microsoft to design, build, and train a SharePoint Knowledge Agent that provided a conversational gateway to Aspire resources, training, events, and community information. Trained on curated program content and integrated into the existing experience, the agent helped community members quickly find answers, navigate opportunities, and engage more effectively with the program. The result was a scalable Humanᴬᴵ experience that extended support to thousands of participants while reducing friction and improving access to knowledge.